Biker Force Mugs

For bespoke illustrations the average completion time is 2 to 3 weeks but can be sooner. 

For printed products, shipping varies per product and your location so please refer to the estimated shipping time shown at checkout.  You will receive notifications for shipping and delivery if email address and/or mobile phone number is provided at checkout. 

If you are ordering a bespoke product then you will be sent delivery tracking confirmation regarding prints etc via myself.

Products will come from our preferred print factories in USA or Europe depending on which location is closer to the destination.

As the products are made to order please allow approx. 3 working days for production prior to shipping.

As a rule of thumb shipping to anywhere in Europe or USA is normally 7 to 14 working days and shipping to anywhere Internationally (outside Europe and USA) is normally 7 to 21 working days.  

As with all retailers please allow additional time for shipping around peak periods such as Christmas time and be advised to order early to avoid missing out on peak time shipping cut off times.

My store is powered by Shopify who are certified Level 1 PCI DSS compliant.

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

Shopify are very serious about securely hosting my store and have invested significant time and money to certify their solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, they work hard to keep my shopping cart and ecommerce hosting secure.

I wouldn't trust any other way of taking payments for my products and services.  You will have peace of mind that all your personal details are protected and the only detail i use is your email address only if you gave me permission to send you my monthly newsletter. 

Refunds and change of mind for illustration services:

I can offer a refund service if the completion date is deemed unsatisfactory and no service was undergoing.  I normally take between 1 to 4 weeks to complete any bespoke illustration but if i feel your deadline is not going to be met i will contact you to discuss this.  An unsatisfactory overdue project is anything past 4 weeks and i will contact you to arrange a full refund if desired. 

If you had a change of mind prior to your bespoke project being commenced i can offer a refund minus the transaction fees.  This change of mind period is strictly 1 working day after i receive the order. If i have started to work on your project then the deposit or full payment will not be refunded. 

Refunds and exchanges for clothing & gifts:

I only issue refunds or exchange items if they are damaged or defective.  Due to the majority of our products made to order I do not offer a change of mind exchange or refund service at this time. 

Damaged or defective clothing & gifts:

The last thing we want is for you to be stuck with a damaged or defective item. If it arrives to you damaged or is defective, then please get in touch with me within a week's time!  Do not return anything before contacting me by sending an email to orders@nutandboltdesign.com. I would require photographic evidence if possible to work out what necessary steps we need to carry out to rectify this issue.

Policy Timeframe for clothing & gifts:

The refund or exchange policy lasts 28 days.  If this 28 day period passes since your clothing or gift purchase then I cannot offer you any refunds or exchanges.