Biker Force Mugs

This section is currently being updated so please check back at a later date. 

Casual Clothing

This is currently being updated so please check back at a later date.  

Cycling Kits

This is currently being updated so please check back at a later date.  

Art Prints

All art prints listed on the website have a limited stock. Prints in stock will be dispatched within 2 working days.  If this stock is depleted then your order may require 3 working days to get printed and allow me time to dispatch.

All art prints are wrapped in acid-free tissue paper and shipped in a protective tube.

I only use tracked shipping with signature upon delivery for both Australian and international orders to ensure the service works as well as possible. 

Stickers

All stickers featured on the website are in stock and ready for dispatch within 2 working days. 

All stickers are dispatched via standard and international envelope postage.  

Bespoke Illustrations

Bespoke illustration terms, time-frames and services offered are discussed individually via email.   

If you are ordering internationally i.e. outside for Australia and/or USA then you may be subject to paying custom tax fees upon receiving your delivery.

This fee is charged by your countries government and can vary from 10% to 20% normally of the shipped item value.  Unfortunately this is out of my control and the customer is responsible for paying this.   This payment goes to your government and i do not benefit at all from this.   

If your ordered items has been held by customs and requires payment then it is most likely held at your local post office.  Please check the post office if you experience a delay in your items arrival as this is normally where it will be.  

I try my best to minimise any out of pocket expenses for my customers but once it leaves my dispatch i am unable to intervene with anything carried out my another countries import taxation department. 

By reading this you are aware that this is the case and please understand these laws. 

This section is currently being updated so please check back at a later date. 

Refunds and change of mind for illustration services:

I can offer a refund service if the completion date is deemed unsatisfactory and no service was undergoing.  I normally take between 1 to 4 weeks to complete any bespoke illustration but if i feel your deadline is not going to be met i will contact you to discuss this.  An unsatisfactory overdue project is anything past 4 weeks and i will contact you to arrange a full refund if desired. 

If you had a change of mind prior to your bespoke project being commenced i can offer a refund minus the transaction fees.  This change of mind period is strictly 1 working day after i receive the order. If i have started to work on your project then the deposit or full payment will not be refunded. 

Refunds and exchanges for clothing & gifts:

I only issue refunds or exchange items if they are damaged or defective.  Due to the majority of our products made to order I do not offer a change of mind exchange or refund service at this time. 

Damaged or defective clothing & gifts:

The last thing we want is for you to be stuck with a damaged or defective item. If it arrives to you damaged or is defective, then please get in touch with me within a week's time!  Do not return anything before contacting me by sending an email to orders@nutandboltdesign.com. I would require photographic evidence if possible to work out what necessary steps we need to carry out to rectify this issue.

Policy Timeframe for clothing & gifts:

The refund or exchange policy lasts 28 days.  If this 28 day period passes since your clothing or gift purchase then I cannot offer you any refunds or exchanges.