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Refunds and Exchange Policy

Refunds and exchanges:

We only issue refunds or exchange items if they are damaged or defective.  Due to the majority of our products made to order we do not offer a change of mind exchange or refund service at this time. 

Damaged or defective items:

The last thing we want is for you to be stuck with a damaged or defective item. If it arrives to you damaged or is defective, then please get in touch with us within a week's time!  Do not return anything before contacting us by sending an email to orders@nutandboltdesign.com. We would require photographic evidence if possible to work out what necessary steps we need to carry out to rectify this issue.

Policy Timeframe:

The refund or exchange policy lasts 28 days.  If this 28 day period passes since your purchase then we cannot offer you any refunds or exchanges.   

Sale Items:

Only regular priced items so unfortunately no refunds or exchanges are available for sale items. 



 

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