Refunds and change of mind for illustration services:
I can offer a refund service if the completion date is deemed unsatisfactory and no service was undergoing. I normally take between 1 to 4 weeks to complete any bespoke illustration but if i feel your deadline is not going to be met i will contact you to discuss this. An unsatisfactory overdue project is anything past 4 weeks and i will contact you to arrange a full refund if desired.
If you had a change of mind prior to your bespoke project being commenced i can offer a refund minus the transaction fees. This change of mind period is strictly 1 working day after i receive the order. If i have started to work on your project then the deposit or full payment will not be refunded.
Refunds and exchanges for clothing & gifts:
I only issue refunds or exchange items if they are damaged or defective. Due to the majority of our products made to order I do not offer a change of mind exchange or refund service at this time.
Damaged or defective clothing & gifts:
The last thing we want is for you to be stuck with a damaged or defective item. If it arrives to you damaged or is defective, then please get in touch with me within a week's time! Do not return anything before contacting me by sending an email to firstname.lastname@example.org. I would require photographic evidence if possible to work out what necessary steps we need to carry out to rectify this issue.
Policy Timeframe for clothing & gifts:
The refund or exchange policy lasts 28 days. If this 28 day period passes since your clothing or gift purchase then I cannot offer you any refunds or exchanges.