Frequently Asked Questions

 

Where is Nut and Bolt Design based?

The business is based in Perth, Western Australia.

Who designs your products?  

I (Twain Forsythe) design everything myself and take care of everything from website, marketing, shipping dispatches and everything in between.  Please be patient if i don't respond to a query straight away as there is quite a lot to do on your own. 

Where are your products shipped from?

All shipments of Nut and Bolt branded products come directly from myself in Perth, Western Australia.  Any on demand printed product will come from either North Carolina in USA or Latvia in Europe to keep postage costs to a minimum. 

Can I expedite my shipping?

At the moment I only offer standard shipping from Australia but comes with the extra bonus of signature upon delivery to ensure the item arrives correctly.  All other orders via my 3rd party on demand printer will have tracking for peace of mind. 

Can you ship internationally and outside of Australia?

Yes I offer international shipping which will appear at checkout.  Please select your correct location as international shipping costs vary with each location.  I currently only offer International shipping to the following countries:  Austria, Belgium, Canada, Cyprus, Denmark, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, Ireland, Isle Of Man, Italy, Japan, Jersey, Monaco, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States. 

How can I pay for my order?

The Nut and Bolt store currently securely accepts Visa, MasterCard and American Express. We also accept payment via PayPal and Google Pay.  Please see options at checkout for details. 

For secure payment information please click here. 

How long will it take me to get my order?

For stocked items sent from Australia to an Australian address please allow approx 7 -10 working days.  For items sent from Australia to an international address please allow 7 - 21 working days depending on location.  For on demand printed products the times vary from 5 working days to 21 working days depending on products created and shipping location.  You will get an estimated delivery time when ordering these custom orders. 

For all production and shipping information please click here. 

How can I check the status of my order?

You will get an notification via email when I receive your order and another when the order is dispatched.  If tracking information is available it will be displayed on the dispatch email. 

Can I cancel or change my order?

When an order is placed it is placed in a dispatch queue which could be fulfilled within the hour so at the moment cancellations are not an option.  Refunds can be processed only of the item is damaged or defective.   

For all refund and exchange information please click here.

How do I return my order?

You need to contact me on orders@nutandboltdesign.com before returning any item.  If a refund is granted then you must return the item in unused condition with tags still in place via track able post to ensure it arrives safely. 

What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Please contact me on orders@nutandboltdesign.com to discuss your options of getting a replacement. 

Why did I only receive part of my order?

Don't worry, it's on its way! While I do my best to ship all orders in one package, there are times when orders will ship from multiple locations. 

I received the wrong goods, what do I do?

Although I strive for perfection, I am human and sometimes the wrong items are shipped out. I am so sorry for any inconvenience this has caused. Please contact me on orders@nutandbotldesign.com so that I can work to get you your items as soon as possible.

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